Cómo devolver una app comprada en iTunes Store

Hola a todos, hoy os enseñamos cómo devolver una app comprada en iTunes Store

Os empezamos comentando que tras los cambios introducidos por la Unión Europea para mejorar los derechos de los consumidores en el ámbito de las compras digitales, los usuarios de Apple contamos ahora con un período de 14 días dentro del cual podemos solicitar el importe de una compra dentro de la tienda iTunes Store, la iBooks Store y por supuesto, la App Store.

Cómo devolver una app comprada en iTunes Store

El proceso es muy sencillo, aunque no está dentro de las propias tiendas y pasa por visitar la siguiente web:

https://idmsa.apple.com/IDMSWebAuth/login.html?appIdKey=6f59402f11d3e2234be5b88bf1c96e1e453a875aec205272add55157582a9f61&language=ES-ES

Eso sí, no es necesario utilizar un PC o un Mac, podéis acceder a ella desde el navegador de vuestro iPhone, iPod touch o iPad.

  1. Entra en la web Señalar un problema utilizando el ID de Apple con el que hiciste la compra.
  2. Busca en la lista tu compra, las compras más recientes siempre están en la parte superior.
  3. Pulsa en el botón Señalar y elige uno de los motivos posibles, por ejemplo,  «Quiero cancelar esta compra». Si lo deseas no es necesario que describas el problema.
  4. Pulsa en el botón Cancelar compra. Recibirás el importe de la compra a través de la tarjeta que tengas asociada a tu cuenta de Apple en un plazo de cinco a siete días laborables, o al menos eso informan.

Es importarte recordar que este mecanismo de devolución de artículos digitales no es una barra libre para descargar apps tales como juegos, disfrutarlas, y recuperar el dinero, tened cuidado ya que Apple ha puesto ciertos mecanismos para detectar y controlar los abusos con sus posibles consecuencias, así que os recomendamos desde TIC Experto que uséis esta opción con sentido común.

 

Cómo devolver una app comprada en iTunes StoreDevolver app itunes 2

 

Os invitamos a seguirnos en nuestras redes sociales y canal de YouTube:
Nuestro canal de YouTube: https://www.youtube.com/channel/UCQZ5
Nuestra cuenta en Twitter: https://twitter.com/TICExperto
Nuestra página de Facebook: https://www.facebook.com/ticexperto/

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